Privacy Policy

Introduction

At RailRestro, we value your trust and are committed to protecting your privacy when you order food in train through our platform. This Privacy Policy outlines how we collect, use, and safeguard your personal information while you enjoy the convenience of ordering food on train. Whether you’re using our app or website to order food in train, we ensure that your data is handled with care, transparency, and security. By using RailRestro to order food on train, you agree to the terms outlined in this policy. Last updated: April 25, 2025.

Information We Collect

To provide you with a seamless experience when you order food in train, we collect the following types of information:

Personal Information: When you order food on train, we collect details such as your name, email address, phone number, and PNR number to process your food in train order and deliver it to your seat.
Payment Information: To facilitate secure transactions when you order food in train, we collect payment details such as credit/debit card numbers or UPI IDs. These are processed through secure payment gateways and are not stored on our servers.
Usage Data: We collect information about how you interact with our platform, including your browsing history, preferences, and the meals you order on train, to improve our food in train services.
Device Information: We may collect device-related data such as your IP address, browser type, and operating system to ensure a smooth experience when you order food on train.
Location Data: With your consent, we may collect location data to enhance your food in train delivery experience, such as syncing your order with your train’s location.

How We Use Your Information

We use the information we collect to provide, maintain, and improve your experience when you order food in train. Here’s how:

Order Processing: Your personal details and PNR number are used to process your food in train order and ensure accurate delivery to your seat.
Payment Processing: Payment information is used to securely process transactions when you order food on train.
Service Improvement: Usage data helps us understand your preferences and improve our platform, making it easier to order food in train.
Communication: We may use your email or phone number to send order confirmations, updates, and promotional offers related to food in train services. You can opt out of marketing communications at any time.
Personalization: We use your data to personalize your food in train experience, such as recommending meals you might enjoy when you order food on train.
Security and Fraud Prevention: We use device and usage data to protect against unauthorized access and ensure the security of your food in train orders.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

With Restaurant Partners: To fulfill your food in train order, we share necessary details (e.g., your PNR number and delivery station) with our restaurant partners who prepare and deliver your food in train.
With Service Providers: We may share your data with trusted third-party service providers (e.g., payment gateways, delivery partners) to process your order when you order food on train. These providers are bound by strict confidentiality agreements.
Legal Requirements: We may disclose your information if required by law or to protect the rights, safety, or property of RailRestro, its users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transition, but it will remain protected under this policy.

How We Protect Your Data

We take the security of your data seriously when you order food in train. RailRestro uses industry-standard measures to protect your information:

Encryption: All sensitive data, such as payment details, is encrypted during transmission using secure protocols (e.g., SSL).
Access Controls: Only authorized personnel have access to your personal information, and they are trained to handle it with care.
Regular Audits: We conduct regular security audits to ensure our systems are secure and your data is protected when you order food on train.
Despite these measures, no online platform can guarantee absolute security. We encourage you to take precautions, such as using strong passwords and not sharing your account details, to further protect your food in train ordering experience.

Your Rights and Choices

You have control over your personal information when you order food in train with RailRestro. Here are your rights and choices:

Access and Update: You can access and update your personal details (e.g., email, phone number) in your account settings.
Opt-Out: You can opt out of marketing emails or SMS related to food in train offers by following the unsubscribe instructions in our communications.
Delete Your Data: You can request the deletion of your personal information by contacting us at support@railrestro.com, subject to legal retention requirements.
Cookies: We use cookies to enhance your experience when you order food on train. You can manage cookie preferences through your browser settings.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience when you order food in train. Cookies help us:

Remember your preferences for future food in train orders.
Analyze how you interact with our platform to enhance our services.
Deliver personalized content, such as meal recommendations, when you order food on train.
You can disable cookies in your browser settings, but this may affect your ability to order food on train seamlessly.

Third-Party Links

Our platform may contain links to third-party websites, such as restaurant partners or payment gateways, to facilitate your food in train order. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any information.

Children’s Privacy

RailRestro’s services to order food in train are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal data, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your data when you order food on train.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data when you order food in train, please reach out to us:

Email: support@railrestro.com